At Senrago, we’re all about great vibes — but sometimes, things don’t fit quite right. No worries! We’re here to make your experience smooth
General Policy
We do not offer refunds — but we do allow exchanges under certain conditions.
Shipping Costs
Shipping is free on orders above ₹1999.
For all other orders, a standard shipping charge applies (shown at checkout).
Shipping charges are non-refundable.
Cash on Delivery (COD) Orders
COD orders are eligible for exchange only.
No refunds are provided for COD orders.
Shipping charges will apply for sending the exchanged product.
Online Payment Orders
Eligible for exchange only — no refunds.
Enjoy a 5% extra discount on your order when you pay online.
Shipping cost for exchanged product will still apply.
Exchange Conditions
You can request an exchange if:
- The item is unused, unwashed, and in original condition.
- Tags are still intact.
- Packaging material while returning.
- You raise a request within 5 days of delivery.
How to Request an Exchange
Drop us an email at imagine@senrago.com with your order ID.
Mention the reason for exchange and attach a clear image (if needed).
Once approved, we’ll guide you through the process.
Need Help?
We’re just a message away!
imagine@senrago.com